Welcome to Castillo Electric Distribution. These Terms & Conditions govern your access to and use of our website, products, and services. By engaging in business with us, you agree to the following terms:
1.1. These Terms & Conditions apply to all sales, purchases, and interactions with Castillo Electric Distribution("Company", "we", "our", or "us").
1.2. We reserve the right to update or modify these terms at any time without prior notice.
2.1. Customers may be required to create an account to place orders. You are responsible for maintaining the security of your account information.
2.2. Credit accounts must be approved and are subject to credit review. Payments must be made within the agreed-upon terms stated in your credit agreement.
2.3. Late payments may incur interest charges and could result in the suspension of your account.
3.1. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel orders at our discretion.
3.2. Prices are subject to change without notice. Quoted prices are valid for a limited time and may be subject to applicable taxes and fees.
3.3. Special orders or bulk purchases may require a deposit and are non-refundable once processed.
4.1. We offer shipping and local delivery services. Shipping costs, estimated delivery times, and conditions will be provided at checkout.
4.2. We are not responsible for delays caused by carriers, weather, or other external factors.
4.3. Risk of loss passes to the buyer upon shipment. Any damage or missing items must be reported within 48 hours of receiving the order.
5.1. Returns must be requested within 30 days of purchase. Items must be in their original condition and include all packaging.
5.2. Non-returnable items include special orders, custom-cut wires, clearance items, and used/damaged products.
5.3. A restocking fee may apply to returned items. Refunds will be processed after inspection.
6.1. Manufacturer warranties apply to eligible products. We do not provide additional warranties beyond those provided by the manufacturer.
6.2. We are not liable for indirect, incidental, or consequential damages arising from the use of our products.
6.3. It is the customer’s responsibility to ensure proper installation and use of all products according to manufacturer guidelines.
7.1. We make every effort to ensure accurate information, but we do not guarantee that all product descriptions, pricing, or availability are error-free.
7.2. In no event shall Castillo Electric Distribution be liable for damages exceeding the cost of the product purchased.
8.1. These Terms & Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the appropriate courts of California.
Effective Date: February 2025
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